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Refund Policy

Online Returns & Exchanges of regularly priced items must be made within 7 days of receipt.  Items must be unworn with original tags attached and with original invoice, and can be made in store or by mail. Visit us or contact us to initiate the return or exchange.

Return/Exchange shipping costs are the customer's responsibility.

Shipping costs are non-refundable. Return of items that qualified for free shipping at original purchase will be subject to a restocking charge equal to the standard shipping rate.

All sale items are FINAL SALE.

All returns & exchanges MUST be authorized by management  – please contact us for an authorization number. All unauthorized returns will be refused upon receipt. Please display the authorization number prominently on the outside label of the shipping parcel.

Ella's Keeping Company
187 Raglan St. S.
Renfrew, ON
K7V 1R2


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Contact Us

  • 187 Raglan Street South
    Renfrew, Ontario, K7V 1R2
  • Call us now: 613-433-9192
  • Email:

Ella's Keeping Company